Refund Policy of EmberLeafStudio
Last Updated: April 1, 2023
Thank you for shopping at EmberLeafStudio. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the product. Before you return a product, please make sure that:
- The product was purchased in the last 30 days.
- The product is in its original packaging.
- The product isn't used or damaged.
Please contact us before you send the product:
- By visiting this page on our website: emberleafstudio.sbs.
- By calling us at: +39 081 756 2341.
Send the product with its original packing to:
1583 Margherita Street, Naples, 80145, Italy
Shipping Charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from EmberLeafStudio.
Damaged Items
If you received a damaged product, please notify us immediately for assistance.
Sale Items
Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.
Contact Us
If you have any questions about our Refund Policy, please contact us:
- By visiting this page on our website: emberleafstudio.sbs.
- By calling us at: +39 081 756 2341.
Food Products
Due to the perishable nature of our products, we cannot accept returns on food products once they have left our premises. However, if you are not satisfied with the quality of the food items received, please contact us within 24 hours of receipt with your order number, and we will investigate the matter and provide appropriate compensation. This can include a replacement, a future discount, or a refund at the discretion of EmberLeafStudio.
Non-Food Items
For non-food items or merchandise, we accept returns in accordance with the above policy. Such items must be returned unused, in their original condition and packaging, accompanied by the original receipt.
Non-Returnable Products
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Refund Process
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Your satisfaction is our number one priority. Please let us know how we can better serve you.